These terms explain how purchases from this online shop are handled. Please read the product details, checkout total and the policies linked on this page before ordering.
4435-200 Rio Tinto
Porto
Portugal
The shop and contact details
For questions about orders, complaints or these terms, use the shop email shown in the contact panel.
Products and ordering
Check the product description, size guide, selected size, quantity and any personalisation before placing an order. Images can appear slightly different on different screens; this does not remove your right to receive goods that match their description.
An order acknowledgement confirms receipt of your order. We will contact you if a stock, payment or obvious listing error prevents fulfilment. We will explain the issue and refund any amount paid for goods we cannot supply.
Prices, payment and delivery
Prices are shown in the shop currency. Review the full amount, any applicable tax and delivery charge at checkout before submitting an order.
Optional shorts and socks are charged only when selected. Player printing and a custom name or number use the same single personalisation charge of 4.17 GBP per garment; choosing a player and editing the details does not add a second charge. Leave the printing option off and the fields blank for no printing charge.
The available payment methods, delivery charge and any applicable taxes are shown before you place a binding order. Do not send card details by email. Any delivery estimate provided is subject to the agreed terms; where no delivery time is agreed, the applicable statutory delivery deadline applies.
Changes, cancellation and returns
Contact the shop promptly if you need to correct an address or change an order. A change may no longer be possible after dispatch or after personalisation has started.
For distance purchases, consumers in the EU/EEA and the United Kingdom normally have 14 days from receipt of the goods to notify us that they wish to withdraw, without giving a reason. For an order delivered in separate parcels, the period normally starts when the last goods are received. Send a clear statement to the email or registered address shown on this page; you may use the model notice below. Prior approval is not a condition for exercising a statutory right.
Return the goods within 14 days after notifying us. You pay the direct return postage for a change-of-mind return unless we agree otherwise; this does not apply where the law makes us responsible, including qualifying faulty or incorrect goods. We refund payments, including the cost of the least expensive standard outbound delivery offered, within the statutory period, normally 14 days after your notice. For goods, we may withhold the refund until we receive them or evidence of their return, whichever is earlier. Refunds use the original payment method unless otherwise agreed, without a refund fee.
You may inspect goods as you would in a shop. Original packaging helps protect a return but does not remove statutory rights if absent. A lawful deduction may apply for loss of value caused by handling beyond what is needed to inspect the goods. A clearly personalised item made to your individual specifications may be exempt from change-of-mind withdrawal where the law permits; choosing a standard size, colour or preset player option does not automatically remove that right.
Rights concerning faulty, damaged or misdescribed goods remain available, including statutory repair, replacement, price reduction or refund where applicable. A sale price, personalisation or these terms does not remove those rights. Contact us with the order number and a description; photographs may help, but do not send sensitive personal documents unnecessarily.
Use of the website
Provide accurate order and contact information and protect your account credentials. Do not misuse the website, interfere with its security or submit unlawful content. Product names and third-party marks identify the relevant goods; their owners retain their rights.
Rights, complaints and updates
Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded. Any choice of law cannot deprive you of mandatory protection available in your country of residence.
For a complaint, email the shop with your order number and a clear description of the problem. We will review it and explain the next steps. Changes to these terms apply to future orders; the terms applicable when you ordered continue to govern that order.
Model withdrawal notice
To: footballkitstore.online LTD, Rua David Correia da Silva n 45, 4435-200 Rio Tinto, Porto, Portugal; email: [email protected]. I/We notify you that I/we withdraw from the contract for the following goods: ____. Order number: ____. Ordered on / received on: ____. Consumer name and address: ____. Date: ____. Signature only if submitted on paper: ____. Delete what does not apply. This form is optional; any clear withdrawal statement is sufficient.